Terms & Conditions

Last Updated: January 30, 2026

Welcome to CloudLens AI. These Terms and Conditions ("Terms") govern your use of the CloudLens AI platform and services (the "Service") operated by CloudLens AI ("we", "us", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not access the Service.

1. Definitions

• "Service" refers to the CloudLens AI platform, including the website, software, and all related services.
• "User", "You" refers to the individual or entity using our Service.
• "Credits" refers to the digital units purchased to access analysis features.
• "Content" refers to cloud architecture diagrams, configurations, and data uploaded by users.
• "Analysis" refers to the AI-powered cloud infrastructure assessment generated by our Service.

2. Acceptance of Terms

By creating an account, purchasing credits, or using any part of our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Service Description

CloudLens AI provides AI-powered cloud infrastructure analysis services for AWS (Azure and GCP coming soon) that:

• Analyze cloud architecture diagrams and configurations
• Generate architecture visualizations
• Provide cost optimization recommendations
• Identify security vulnerabilities and compliance issues
• Offer best practice recommendations based on cloud provider guidelines

4. Account Registration and Security

4.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction
• Provide accurate and complete registration information
• Maintain and update your account information
• Use a valid email address for account verification

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

5. Credits and Payments

5.1 Credit System

• Credits are required to generate cloud infrastructure analyses
• One credit equals one analysis generation
• Credits are non-transferable and have no cash value
• Credits do not expire unless your account is terminated

5.2 Pricing

Current pricing is available on our Pricing Page. We reserve the right to modify pricing with 30 days notice to existing users.

5.3 Payment Processing

• All payments are processed securely through third-party payment processors
• By providing payment information, you authorize us to charge your payment method
• All prices are in USD unless otherwise stated
• You are responsible for any applicable taxes, duties, or fees

5.4 Refunds

Refund requests are subject to our Refund Policy. Generally:

• Unused credits may be refunded within 14 days of purchase
• Used credits are non-refundable
• Refunds are processed to the original payment method

6. Acceptable Use

6.1 Permitted Use

You may use our Service only for lawful purposes and in accordance with these Terms. You agree to:

• Use the Service for legitimate cloud infrastructure analysis
• Comply with all applicable laws and regulations
• Respect intellectual property rights

6.2 Prohibited Activities

You agree NOT to:

• Upload malicious content, malware, or harmful code
• Attempt to gain unauthorized access to our systems
• Reverse engineer, decompile, or disassemble the Service
• Use automated systems (bots, scrapers) without written permission
• Resell, redistribute, or commercially exploit the Service without authorization
• Upload content that violates third-party rights or confidentiality
• Interfere with or disrupt the Service or servers
• Impersonate others or provide false information
• Use the Service to violate any laws or regulations

7. User Content and Data

7.1 Content Ownership

You retain all rights to the cloud architecture diagrams and configurations you upload. By uploading content, you grant us a limited license to:

• Process and analyze your content to provide the Service
• Store your content temporarily for analysis purposes
• Use anonymized, aggregated data to improve our Service

7.2 Content Responsibility

You are solely responsible for:

• The accuracy and legality of content you upload
• Ensuring you have rights to upload and analyze the content
• Any consequences of uploading confidential or proprietary information

7.3 Cloud Provider Credentials

• Cloud credentials are encrypted and used only for authorized analysis
• Credentials are never stored permanently
• You can revoke access at any time through your cloud provider console
• We are not responsible for damages resulting from compromised credentials

8. Intellectual Property

8.1 Our Rights

The Service, including all software, algorithms, designs, text, graphics, and trademarks, is owned by CloudLens AI and protected by copyright, trademark, and other intellectual property laws.

8.2 Analysis Reports

Generated analysis reports are provided to you for your use, but the underlying algorithms, methodologies, and AI models remain our intellectual property.

9. Service Availability and Modifications

9.1 Service Availability

• We strive for high availability but do not guarantee uninterrupted service
• Scheduled maintenance will be announced in advance when possible
• We are not liable for service interruptions or downtime

9.2 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service
• Update features and functionality
• Change pricing with advance notice

10. Disclaimers and Limitations of Liability

10.2 Analysis Accuracy

While we strive for accuracy, we do not guarantee that:

• Analysis results are error-free or complete
• Recommendations are suitable for your specific situation
• Following recommendations will achieve desired results

You are solely responsible for evaluating and implementing any recommendations. Always verify recommendations before making infrastructure changes.

10.3 Limitation of Liability

11. Indemnification

You agree to indemnify, defend, and hold harmless CloudLens AI, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your uploaded content

12. Termination

12.1 By You

You may terminate your account at any time by contacting us. Unused credits may be eligible for refund per our Refund Policy.

12.2 By Us

We may suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activity
• Your account is inactive for an extended period
• Required by law or regulatory authority

12.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked
• Your content may be deleted after a grace period
• Unused credits may be forfeited unless refund is requested within 14 days
• Provisions that should survive termination will remain in effect

13. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

14. Third-Party Services

Our Service may integrate with third-party services (cloud providers, payment processors). We are not responsible for:

• Third-party service availability or performance
• Third-party terms, policies, or practices
• Content or services provided by third parties

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to conflict of law principles.

15.2 Dispute Resolution Process

In the event of any dispute:

1. Contact us to attempt informal resolution
2. If unresolved, parties agree to mediation before litigation
3. Any legal action must be brought in the courts of Cairo, Egypt

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a notice on the Service

Continued use of the Service after changes constitutes acceptance of the updated Terms.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and CloudLens AI.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

17.5 Force Majeure

We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labor disputes, or internet failures.

18. Contact Information

If you have questions about these Terms, please contact us at:

CloudLens AI
Email: support@cloudlensai.cloud
Website: https://cloudlensai.cloud